SequenceNow. Human Approval Workflows for AI Agents and WhatsApp-Native Authorization for Enterprise Identity.

The problem

Businesses are deploying AI agents, automations, scripts, and workflow tools that take real actions: issuing refunds, sending customer messages, paying vendor invoices, granting access, and resetting MFA. Many of those actions still need a human decision before they run. Today that decision lives in scattered emails, Slack threads, SMS, and manual phone calls. Compliance teams need a record. Owners need control without becoming the bottleneck.

SequenceNow sits between an app, AI agent, automation, or business system and the final action. Before a risky action happens, SequenceNow routes an approval request to the right person or team through the right channel: WhatsApp, SMS, email, or a web dashboard. Every decision is logged, signed, and auditable.

What SequenceNow does

• Approval workflows for AI agents. Approve, reject, or modify proposed actions from AI agents and automations before they execute, with risk scoring and policy-driven routing.
• WhatsApp-native External Authentication Method (EAM) for Microsoft Entra ID. Authorize Entra ID sign-ins, MFA step-up, and sensitive admin actions over WhatsApp, with a verifiable record of who approved what and when.
• Multi-channel approvals. Route requests over WhatsApp, SMS, email, or web dashboard based on user, role, risk level, and time of day. Approvers can act from a phone in seconds.
• MFA fallback and step-up. Provide a reviewer-driven fallback path when an end user cannot complete primary MFA, with a full audit trail of the override.
• Invoice, refund, and vendor-payment approvals. Gate high-dollar or out-of-policy business actions on a named approver, with risk thresholds and dollar limits.
• Webhook signing and tamper-evident audit logs. Every request, decision, and delivery attempt is signed and exportable for SOC 2, ISO 27001, and internal compliance reviews.

Who it is for

SequenceNow is designed for businesses deploying AI agents, automations, and business workflows that need human-in-the-loop authorization before sensitive actions execute. Typical buyers:

• IT and identity teams adopting or operating Microsoft Entra ID who want a WhatsApp-based EAM and MFA-fallback channel.
• Security, risk, and compliance leaders adding approval gates to AI-agent workflows, RPA, and back-office automations.
• Operations and finance teams who need named-approver controls on refunds, vendor payments, contractor purchases, and access changes.
• Engineering teams building AI agents and automations that need an out-of-band human authorization step with an audit log.

How it works

1. Integrate. Your app, AI agent, automation, or identity platform calls the SequenceNow API or webhook before performing a sensitive action.
2. Route. SequenceNow evaluates policy and risk, then routes the approval request to the right approver over WhatsApp, SMS, email, or the web dashboard.
3. Decide and audit. The approver approves, rejects, or escalates from their phone in seconds. SequenceNow returns the signed decision to your system and writes a tamper-evident log entry for compliance.

Full integration details: /how-it-works. Use case library: /use-cases.

Security and compliance

SequenceNow is built to add a clear human approval layer and decision history beside your identity provider, messaging provider, CRM, and business systems. It is not a replacement for any of them.

• Least privilege, role-based authorization, and approval evidence retained per policy.
• Webhook signing, encrypted secrets, and no hardcoded credentials.
• Input validation, rate limiting, and secure environment variables.
• Compliance-ready audit trails exportable for SOC 2, ISO 27001, and internal review.

Security details: /security. Subprocessors: /legal/subprocessors.

Pricing

Early Access pricing is tailored to team size, channels, and integration depth. Three tiers:

• Starter. For small teams testing approval workflows. Early Access pricing available.
• Business. For teams running WhatsApp / SMS approvals and AI-agent authorization at scale. Early Access pricing available.
• Enterprise. For regulated teams, larger organizations, and Microsoft Entra ID deployments. Custom integration, SSO, dedicated support. Contact sales.

Detailed pricing: /pricing. Or talk to sales: /contact.

Contact and demo requests

Demo and sales: sequencenow.com/contact

Security inquiries: security@sequencenow.com

Privacy and DPA: privacy@sequencenow.com

Subprocessors: subprocessors@sequencenow.com

Mailing address: Sequence Now Corp, 106-15 Sutphin Blvd, Jamaica, NY 11435, United States.

About Sequence Now Corp

Sequence Now Corp is a United States technology company operating multiple software products and digital services across B2B SaaS and consumer field-services verticals. Sequence Now Corp is the legal entity processing payments for all product lines below.

Product surfaces:

• SequenceNow (sequencenow.com). WhatsApp-native authentication and human approval workflows for enterprise identity platforms, including a WhatsApp-native EAM for Microsoft Entra ID. B2B SaaS. Generally available March 2026.
• InvoiceChats (invoicechats.com). WhatsApp-native invoicing and payments SaaS for trades contractors and small businesses. Subscription tiers (Starter, Pro, Teams) plus invoice payment processing.
• ServiceFixes (servicefixes.com). Field-services platform covering electrical, low-voltage, security, and intelligent-building services in the New York City metro area, including a Digital Home Twin subscription product.
• BoilerCam (boilercam.com). Connected boiler and HVAC monitoring hardware plus subscription software for residential and commercial properties.

Revenue streams include SaaS subscriptions, service fees, and consumer subscriptions. Full corporate overview at /about-company.

Use cases in depth

AI-agent action authorization. Engineering teams building customer-facing AI agents, internal copilots, and autonomous task runners use SequenceNow to require a human decision before the agent issues a refund, sends an outbound message to a customer, modifies a production database, schedules a payment, or takes any action above a configured risk threshold. The agent calls the SequenceNow API with a proposed action and a context payload. SequenceNow routes the request to a named approver, waits for the decision, and returns a signed verdict the agent uses to proceed, halt, or escalate.

Microsoft Entra ID external authentication. IT and identity teams operating Microsoft Entra ID configure SequenceNow as an External Authentication Method (EAM). When a user signs in or attempts a step-up action, Entra ID delegates the authentication challenge to SequenceNow. The user receives a WhatsApp prompt, approves or rejects from their phone, and the verdict is returned to Entra ID. Every approval and rejection is logged with a signed record, so identity administrators have a verifiable history of who authorized which sign-in, when, and from which channel.

MFA fallback for blocked end users. When an end user cannot complete primary MFA, support and identity teams can issue a reviewer-driven fallback through SequenceNow. The reviewer confirms the user's identity through a documented process, approves the fallback through SequenceNow, and the override is recorded with a tamper-evident audit entry. This replaces ad-hoc email and Slack approvals with a structured, auditable workflow.

Invoice and vendor-payment approvals. Finance and operations teams require a named human approver for vendor invoices above a configured dollar threshold, refunds above a configured limit, or any payment to a new vendor. The accounting system or AP automation calls SequenceNow with the proposed payment. SequenceNow routes the request to the controller or department head over WhatsApp, SMS, or email, and returns a signed verdict that the payment system enforces.

Access-grant and entitlement approvals. Security and IT teams add SequenceNow as the human-approval step on access grants, entitlement changes, group memberships, and privileged-role activations. Requests are routed to managers and resource owners over their preferred channel, and the decision is captured in the audit log alongside the technical event in the identity platform.

Customer-facing high-risk operations. Product and operations teams gate customer-facing high-risk operations (large refunds, account closures, address changes, beneficiary changes, large outbound transfers) on a SequenceNow approval. The customer service agent or AI agent issues the request, the named approver decides in seconds, and the customer experiences a single short delay instead of a multi-day escalation.

Capabilities in detail

Policy-driven routing. Configure routing rules by user, role, risk score, dollar amount, time of day, and request category. Route low-risk requests to a single primary approver; require dual approval on requests above a configured threshold; escalate to a backup approver after a configurable timeout; auto-reject requests that exceed a policy ceiling. Policy is stored in version control and applied consistently across every channel.

Risk scoring. Each request can include a structured context payload (vendor, amount, customer segment, agent identity, prior history). SequenceNow surfaces the relevant signals to the approver so the decision is informed without forcing the approver to dig through multiple systems. Risk scores can be supplied by the calling system or computed from policy rules.

Approver experience. Approvers receive a short, focused prompt over their preferred channel. The message includes the request summary, the key risk signals, and approve / reject / request-more-info actions. The approver responds in seconds. There is no app to install for WhatsApp, SMS, or email approvers. A web dashboard is available for power users who want a queue view and bulk actions.

Audit trail and exports. Every request, decision, channel delivery, retry, and escalation is logged with timestamps and signatures. Logs are exportable to CSV and JSON for SOC 2, ISO 27001, internal audit, and regulator review. Retention is configurable per workspace.

Integration surface. REST API for direct integration, webhooks for asynchronous callbacks, and reference adapters for common AI-agent frameworks and identity platforms. Webhook payloads are signed so the calling system can verify authenticity without trusting transport alone.

Workspaces and roles. Multi-workspace support with separate policy, approver pools, and audit log per workspace. Roles cover policy administrators, approver-pool managers, approvers, and read-only auditors.

Industries served

SequenceNow is built for businesses where sensitive actions need a named human in the loop. Typical industries include financial services and fintech (payment approvals, account changes, beneficiary updates), insurance (claims approvals, payout authorizations), professional services (vendor onboarding, expense approvals), healthcare administration (non-clinical workflow approvals subject to applicable privacy regimes), e-commerce (refund and chargeback approvals, supplier payments), and any technology team deploying AI agents that take customer-facing or financial actions.

SequenceNow is not a substitute for the underlying systems of record. It is the approval and audit layer that sits beside your identity provider, payment system, CRM, and AI-agent runtime. Customers keep their existing systems and add a clear, auditable human-approval step in front of risky actions.

Deployment and integration

SequenceNow runs as a managed cloud service. Customers integrate over a documented REST API and signed webhooks. Typical time from contract to first production approval is days, not months, because the integration surface is intentionally narrow: a call to request an approval, a callback or polling endpoint for the verdict, and a configuration step for approver pools and policy.

For Microsoft Entra ID, SequenceNow is configured as an External Authentication Method in the tenant administration console, with the SequenceNow workspace bound to the tenant. End users continue to use their existing Entra ID accounts. The only user-visible change is that the second factor or step-up challenge is delivered over WhatsApp.

For AI agents, integration is a single HTTP call before the sensitive action. Reference adapters are available for common agent frameworks. The agent does not need to handle channel selection, retry, or approver routing. That is all handled inside SequenceNow.

Data handling

SequenceNow stores the minimum data required to route approvals and produce an audit trail: request metadata, approver identity, decision, channel used, and timestamps. Customers control what context payload is included in each request. Sensitive content can be redacted or summarized before it reaches SequenceNow.

Subprocessor relationships, data location, and retention are documented on the Subprocessors and Privacy pages. Sequence Now Corp signs a Data Processing Agreement on request for customers subject to GDPR, UK GDPR, or CCPA. Inquiries to privacy@sequencenow.com.

Company overview

Sequence Now Corp is a United States corporation headquartered in New York. The company operates the SequenceNow B2B SaaS product, the ServiceFixes consumer field-services platform in the New York City metro area, and additional software and digital service offerings under the same corporate entity. Sequence Now Corp is the merchant of record for all product lines.

The corporate entity, address, contact channels, and product surfaces are documented on the corporate overview page at /about (alias of /about-company). The full corporate mailing address is 106-15 Sutphin Blvd, Jamaica, NY 11435, United States.

Common questions

Is SequenceNow an identity provider? No. SequenceNow adds a human approval and out-of-band authorization layer beside your existing identity provider, including Microsoft Entra ID, Auth0, and Okta. It is not a replacement for any of them.

Does SequenceNow store sensitive customer data? SequenceNow stores the minimum data required to route approvals and produce an audit trail. Details are in the Privacy Policy.

What channels are supported? WhatsApp, SMS, email, and a web dashboard for approvers.

How do we get started? Tell us about your workflow on the contact page. We share a working setup within one business day during Early Access.